Shopping Guide
This site is the official KIMITAKE online store operated by KIMITAKE Inc.(11:00~20:00)
How to Purchase
On the page of the product of your choice, click the "ADD TO CART" button to display the cart screen.
STEP 1: Go to purchase procedure
Once you have confirmed the items in your cart, click the "CHECKOUT" button.
STEP 2: Enter Account information
【For Logged-in Customers】
Your account information will be automatically filled in, so you can proceed to the next step.
【For Customers Who Are Not Logged in】
Please enter your contact email address or phone number.
*You can make a purchase without registering an account.
STEP 3: Select Delivery Method
You can choose either “Ship” or “Pickup in store” as your delivery method.
【If You Choose Ship】
Select “Ship” and enter the shipping address.
【If You Choose Pickup in store】
Select “Pickup in store” and then choose the store where you would like to pick up your order.
*If the selected store does not have the item in stock, it will be made to order, and it may take approximately 4-6 weeks to be ready for pickup.
*There are no shipping fees or handling charges for in-store pickup.
【Available Stores】
・KIMITAKE Boutique
Address: 1F, HOLON-R, 3-12-12 Kita-Aoyama, Minato-ku, Tokyo, Japan
・KIMITAKE House Los Angeles
Address: 10776 Wilshire Boulevard, Los Angeles, CA, USA
STEP 4: Enter Payment Information
Please enter your payment information.
For details on available payment methods, please refer to the section “Payment Methods” below.
Payment Methods
STEP 1: Select Payment Method
Please select a payment method. Please select your preferred payment method and follow the instructions to enter your information.
STEP 2: The note is finished.
After entering various information, please press the "Order Complete" button.
After your order is completed, a "Notice of Order Receipt" will be sent to your registered e-mail address, so please check the contents.
You can also check your order details on the "Order History" page of "My Page".
Payment details
[Credit card]
VISA / MASTER / AMEX are accepted.
[PayPal]
This service allows you to make payments using the shipping address and payment method registered in your Paypal account.
[Amazon Pay]
This service allows you to make payments using the shipping address and payment method registered in your Amazon account.
Shipping and Handling
Shipping
Please specify your preferred delivery date and time.(except for year-end and New Year holidays and major holidays)
Returns and Size Exchanges
Return Policy
We do not accept returns on made-to-order products.
Please note that we cannot cancel your order even before it has been shipped.
About exchanges (for wrong product, damage, etc.)
We take great care in inspecting, packaging, and shipping products, but in the unlikely event that a delivered product is different from your order or damaged, we will replace the product (free of charge for return and reshipment).
Please be sure to contact us and return the item(s) by "Pay-on-Delivery".(We may not be able to accept exchanges without prior notice.)
The exchangeable period is within 14 days after delivery, so please check the product as soon as you receive it.
Frequently Asked Questions (FAQ)
We will send you a confirmation email when we receive your order.
If you do not receive the email, it may have been automatically sorted or deleted by the spam filter.
Please check your spam folder or trash box.
If you are still unable to confirm your inquiry, please contact us using the Contact Us form.
Please contact KIMITAKE Customer Service through the "Contact Us" link below to make a request.
However, please note that we cannot accept your request if the product has already been shipped.
If you are not at home, the driver of the shipping company will leave an "Absenteeism Notice" in your mailbox.
Please contact the nearest shipping company office listed there.
Please check our after-sales service page
If you have any other questions or concerns, please feel free to contact us.
[Inquiries]
Phone Number: (718)530-0537(11:00~20:00)
Email Address: info@kimitake-ny.com