Service＆Support

Enquiry

Customer support is always our top priority at KIMITAKE

After-Sales Service

KIMITAKE offers free lifetime cleaning for all collections and all items to ensure a lifetime of peace of mind for your precious jewelry

We're always there for you

Account

By registering your information, you can save your ring size, check your order history, delivery status, and receive after-sales service.

Newsletter

Sign up for the newsletter and be the first to receive the latest news from KIMITAKE.

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Shopping Guide

If you have any questions about purchasing, payment, shipping, or delivery, please click here.

FAQ

How can I see what I have ordered?

We will send you a confirmation email when we receive your order. If you do not receive the email, it may have been automatically sorted or deleted by the spam filter, so please check your spam folder.
If you are still unable to confirm your order, please contact us using the contact form.

Can I change the specified delivery date?

Please contact KIMITAKE Customer Service through the "Contact Us" link below to make a request.
Please note, however, that we cannot accept your request if the product has already been shipped.

I was not present at the time of delivery and could not receive my goods?

If you are not at home, the driver of the transport company will leave an absentee slip in your mailbox.
Please contact the nearest shipping company office listed there.

What after-sales services are available?

Please check our after-sales service page.